Figure above indicates three levels of business activities or processes carried out in operating a company. These three levels were first described by Robert B. Antony in 1965 and are still used to portray the fuctioning of a business enterprise.
The first level, Operational Control indicates processes performed to control the basic product or services produced by the company in a manufacturing company. In a manufacturing company, example of operational control are the processes that move a product from one assembly point to the next and the actions that take place at each assembly point. In a bank, operational control includes the physical sorting, recording, and posting of check. Continue reading